Last Updated: September 28, 2023
We want to ensure that your shopping experience with us is as smooth and transparent as possible. This Shipping Policy outlines all the essential information you need to know about our shipping processes, both within Australia and internationally.
Domestic Shipping (Australia)
We understand the importance of prompt delivery when you shop online, which is why we use Australia Post as our primary courier for domestic shipments. Here are the details:
Standard Shipping:
Express Shipping:
Please note that delivery times are estimates and may vary depending on your location, public holidays, and unforeseen circumstances.
International Shipping
For our valued international customers, we also offer worldwide shipping. We use reliable carriers to ensure your order reaches you safely and efficiently. Here's what you need to know:
Standard International Shipping:
Express International Shipping:
Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the shipping fees paid during checkout.
Order Processing
We understand the excitement of receiving your order promptly. Orders placed before 2:00 PM AWST (Australian Western Standard Time) on business days will generally be processed and shipped the same day. Orders placed after 2:00 PM AWST or on weekends and public holidays will be processed on the next business day.
Please allow additional time for order processing during peak sale periods or special promotions. We will notify you by email with tracking information as soon as your order has been dispatched.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the status of your shipment.
Delivery Address
To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses provided by customers.
Lost or Delayed Shipments
While we do our utmost to ensure timely and secure delivery of your orders, there may be unforeseen circumstances beyond our control that could result in delays or lost shipments. If you believe your order is lost or significantly delayed, please contact our customer support team, and we will investigate the issue and provide a solution.
Contact Us
If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our dedicated customer support team. We are here to assist you with any inquiries and provide assistance as needed in a timely and efficient manner.
