FAQ's

1. How do I place an order?

To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to checkout, provide your shipping and payment details, and confirm your order.

2. What payment methods do you accept?

We accept a wide range of payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and more. You can choose your preferred payment method during checkout.

3. How can I track my order?

After your order is shipped, you will receive a shipping confirmation email with a tracking link. Click on the link to track your order's status in real-time.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary based on your location. You can check shipping options and rates during checkout.

5. What is your Refund Policy?

We have a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please review our Refund Policy for detailed instructions.

6. Are my personal and payment details secure?

Absolutely! We prioritize the security of your information. We use industry-standard SSL encryption to protect your personal and payment data. Your information is safe with us.

7. Can I change or cancel my order?

Once an order is placed, it enters our processing system. If you need to make changes or cancel your order, please contact our Customer Support team as soon as possible. We'll do our best to accommodate your request.

8. How can I contact Customer Support?

You can reach our Customer Support team via email at vexmma@outlook.com or through our Contact Us page. We strive to always respond to inquiries within 24 hours.

9. Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. To stay updated on our latest offers, subscribe to our newsletter and follow us on social media.

10. Where can I find your sizing and fit guide?

To ensure you select the right size, consult our comprehensive sizing and fit guide. You can find this information on each product page under the description.

11. Can I exchange an item for a different size?

Yes, you can exchange an item for a different size within 14 days of receiving it, subject to availability. Please contact us for further information regarding exchanges.

12. How do I unsubscribe from your newsletter?

You can easily unsubscribe from our newsletter by clicking the "Unsubscribe" link at the bottom of any newsletter email you receive from us.

If you have any other questions or need assistance with anything else, please don't hesitate to reach out to our dedicated Customer Support team.